How guest reviews work

Each review score is between 1-10. To get the overall grade that you see, we add up all the review scores we ’ ve received and divide that sum by the count of inspection scores we ’ ve received. In addition, guests can give distinguish ‘ subscores ’ in crucial areas, such as localization, cleanliness, staff, ease, facilities, value for money and unblock Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no aim link between them .
You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ thymine actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team.

We have people and automated systems that specialise in detecting fudge reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is creditworthy .
Anyone else who spots something leery can always report it to our Customer Service team, so our Fraud team can investigate .
ideally, we would publish every review we receive, whether positive or negative. however, we won ’ deoxythymidine monophosphate display any reappraisal that includes or refers to ( among other things ) :

• Politically sensitive comments
• Promotional content
• Illegal activities
• Personal or sensitive information (e.g. emails, phone numbers or credit card info)
• Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
• Spam and fake content
• Animal cruelty
• Impersonation (e.g. if the writer is claiming to be someone else)
• Any violation of our review guidelines.

To make surely reviews are relevant, we may alone accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ rhenium 36 months erstwhile – or if the Accommodation has a change of ownership .
An adjustment may choose to reply to a review .
When you see multiple reviews, the most holocene ones will be at the top, subject to a few other factors ( what linguistic process a review is in, whether it ’ s just a rate or contains comments as well, and so forth ). If you like, you can sort and/or filter them ( by time of class, follow-up score, etc. ).

We sometimes show external review scores from other long-familiar travel websites. We make it clear when we ’ ve done this .

Guidelines and standards for Reviews

These guidelines and standards aim to keep the contentedness on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are besides applicable regardless of the sentiment of the comment .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ metric ton include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ second services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spell, in any linguistic process. Comments and media that include ‘hate actor’s line ‘, discriminative remarks, threats, sexually denotative remarks, ferocity, and the promotion of illegal activity are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in substitute for reviews. Attempts to bring down the rat of a rival by submitting a negative recapitulation will not be tolerated .
Respect the privacy of others. Booking.com will make an feat to obscure e-mail addresses, call numbers, web site addresses, social media accounts, and like details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By nonpayment, reviews are sorted based on the go steady of the review and on extra criteria to display the most relevant reviews, including but not limited to : your terminology, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .

Translations disclaimer

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