My Crypto is Missing, What Should I Do?

Steps in Finding the Missing Funds

Before we go any farther you need to understand first how Trust Wallet works and constantly make certain you have the latest app installed on your device .
Trust Wallet is basically fair a bridge to multiple blockchains. technically, there is no funds stored on your wallet. The app holds the key that allow you to connect to the network, check your balance and make transactions .
Follow the steps closely as this would be helpful in fixing your problem:

Step 1. Is the Coin/Token Supported?

The app is able to support more than 40 blockchains and 160k+ assets. Unsupported coins/tokens will not show up on the wallet and there is a chance that they can not be recovered. Please be careful when sending your crypto .
If the coin or keepsake is supported, you can try to manually add it.
Please follow this guide : How to Add or Remove a Coin
You can besides add a Custom Token for some hold blockchains like ERC20, TT20, WAN20 etc.
Lastly, some tokens might not show up by rights if their token logo is not yet added to our database .

Step 2. Confirm Balance of an Address

It is a must to check if the addresses on your wallet actually hold some crypto. The best way to confirm your remainder is to browse their respective blockchain explorers. If you have a criminal record of a transaction or better so far, the addresses of your crypto holdings, this will useful in tracking your assets .
One exemplar is with Ethereum ( ETH ), you can go to https : // and search for your address. This will show you the balance adenine well as the transactions that is associated with it .
If balances are showing on the blockchain internet explorer, then it is very well to proceed to the future step .

If there is nothing showing on the wallet, here are the probable causes :

  1. This is a completely different wallet, make sure you are opening the correct one.
  2. You have restored the wrong recovery phrases. Every recovery phrase has its own unique Multi-Coin wallet addresses. You need to find the correct set of words to recover your wallet. We do not have a record of these recovery phrases.
  3. Your wallet has been compromised. Someone has gained access to your recovery phrases and stolen your funds. There is nothing we can do at this point.

Step 3. Check Your Internet Connection and VPN Usage

As constantly, in order for the app to work, you need to be on-line. Try opening a Browser or opening another app that connects to the internet. Switch off/on your Mobile Data, attempt to reconnect to a different WiFi Hotspot. If there is a connection trouble then you would need to check this far on either your device settings or Internet supplier .
In some cases, your connection gets blocked when you are on a nation that prevents accesing Crypto refer sites or app. Some users besides want extra privacy, using VPN is one way to add this layer of security. This can besides affect the operation of the app, be wary of restrictions and bide by them. Try to enable/disable your VPN app and see if the proportion topic is affected .

Step 4. Reimport your Wallet

Before proceed, you need to make indisputable that you backup your wallet. The process involves removing the wallet and restoring it back. Make certain to follow the steps close .

How to Re-Import your Wallet Troubleshooting

Why do I need to Re-Import my Wallet?
Here are some scenarios that require this step:

Coins or Tokens are not showing properly on the wallet. Balance is not accurate.
Transactions list is showing Pending items but nothing is pending on Blockchain explorer.
Some transactions are not listed, but shows fine on the Blockchain explorer.
Unable to Send or Swap/Exchange on Built-In DEX.
Switching over to the Beta version of Trust Wallet app.
Other issues that require a restore of your wallet.


Step 5: Test Another Device(Optional)

To better isolate the consequence, using another device is another way of doing sol. If you have a spare call or tablet, install the app and trial. The consequence of this trial is beneficial for our devs, if it comes to a point that a ticket has to be submitted .

Step 6: Submit a Ticket

After going thru all the steps mentioned above and you are however ineffective to fix the issue, then head over to Support & Feedback – Trust Wallet to submit a ticket .
< Back to Troubleshooter Menu

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